Frequently Asked Questions

At WolffTech LLC, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us.

Shipping Damage?

First, contact WolffTech so that we can get another system to you right away.  Second, contact the organization that delivered your system to file a claim for shipping damage

How can a Server Help me?

What is a server and how can a server help me in my business?
A server is shorthand for a computer or an intelligent device that can do many things or just one thing.  The easiest way to understand a server is by the services it provides.
Listing of Services a Server may provide
Business Application
Database
Firewall
Backup & Restore
Fault Tolerant Storage
Web
Mail
File
Print
Virtual Private Network services

These services are combined to offer businesses security, accessibility, collaboration and other end user functions to improve productivity and work life.

SUPPORT

How do get support on for my equipment or software?

Whether you purchased your equipment from WolffTech LLC or not, we would be happy to help you with your support needs. Please contact us for more information.

BILLING

How do I purchase software and equipment from WolffTech LLC?

You can purchase equipment, software and services from WolffTech LLC either online or by contacting us.

PRODUCT / SERVICE SPECIFIC

I have a small office of 3 to 10 people, what solution is right for me?

Unfortunately, the answer is it depends. If your needs are simple the Nitix Micro Server or net-box solution is perfect for many people. WolffTech can provide installation or you can do it yourself if you are network / server literate. Please contact us.

Our business or division has 5 to 250 people what server solution should we consider?

There are several solutions to chose from each with their own features, advantages and disadvantages.

Microsoft Small Business Server Solution - for those who need Microsoft server applications Contact us to learn more!

Net Integration’s Nitix - PC class or Server class hardware with an autonomic Linux Operating System server solution.  Low TCO because administration is a snap.  Great server solution at an affordable price!

Net-Box by Axentra - Red Hat server for SOHO or Home use.  Integrated features make this a user friendly server.

Customer Service

I purchased something and I don’t like it. Can I return it for a refund?

Yes, but you will be charged a restocking fee of 30% or more since we will have to refurbish the equipment and cannot sell it as new. If your equipment is defective it will be repaired or replaced under the terms of the manufacturer’s warranty. Contact us to learn more.

What should I do if I am unhappy with my purchase or have a question?

Contact us immediately. We want to make sure that every customer is treated just like we would want to be treated.